Business Ordering Guide

Everything you need to know about pricing, ordering, pickup, and policies as a City Market, Onion River Co-op Provisions business account holder.

Business Schedule Reference
Order by Pickup
Sunday, 3:00 PM Wednesday 12:00 - 5:00 PM
Wednesday, 3:00 PM Saturday 12:00 - 5:00 PM
Sunday 7:00 AM - 12:00 PM
Business pickups are limited to these three windows each week.

Who Can Set Up a Business Account

Any local business, restaurant, non-profit, school, or other legal entity can apply for a Provisions business account. Co-op membership is not required. Unlike many other suppliers, there is no order minimum to order through Provisions, making it a flexible and affordable option for businesses of all sizes.

To get started, visit our Sign Up page.


Business Pricing

Business accounts receive special wholesale pricing that is tailored to your account based on factors like order volume and frequency. Your pricing will be determined during account setup in conversation with our team.

You must be logged into your business account to see your wholesale pricing.

If you have questions about your pricing or would like to discuss your account, contact us.

Co+op Deals

Co+op Deals sale pricing is available to business accounts on Provisions. Due to order lead time, Co+op Deals start and end dates on Provisions begin and end earlier than the in-store sale cycle. The start and end date for each deals period on Provisions is listed on the homepage and at the top of the Co+op Deals collection page.

Co+op Basics

Co+op Basics is also available to business accounts, offering a consistent selection of everyday staples at reliably low prices.


Ordering

Order Quantities

Most items are available in case quantities only, for example: cases of 12 cans of beans or 6 bottles of salad dressing. Some categories, like wellness products, may be available in smaller quantities. Item listings will specify the unit of measure being ordered, and minimum order quantity if applicable.

Order Deadlines and Pickup Schedule

Order deadlines and pickup days vary by supplier and are displayed in two areas on the Provisions site: on each supplier card on the homepage, and at the top of each supplier collection page (where you browse products).

Business Schedule Reference
Order by Pickup
Sunday, 3:00 PM Wednesday 12:00 - 5:00 PM
Wednesday, 3:00 PM Saturday 12:00 - 5:00 PM
Sunday 7:00 AM - 12:00 PM
Business pickups are limited to these three windows each week.

Place your order before the deadline to be included in that delivery cycle. We do not back-order items.

By submitting your order, you are agreeing to pay for it.

Out of Stock Items

Occasionally items are out of stock or unavailable at the time of fulfillment. If an item from your order does not arrive from the supplier, it will be removed from your order and you will not be charged for it. Please re-order the item with your next order.

Product Availability

The Provisions catalog is updated regularly with new items added and discontinued items removed. However, the catalog is not a real-time representation of supplier inventory. There may be differences between what is listed on Provisions and what a supplier has available at any given time. If you believe a product is missing from the Provisions site, please reach out and let us know.


Payment and Pickup

When you place your order, your payment method is saved securely but not charged right away. Once your order has arrived and been reviewed by our staff for any out of stocks or errors, it will be marked as ready for pickup and your card will be charged at that time. You will receive a confirmation email letting you know your order is ready.

All orders are picked up from the Co-op receiving area. When you arrive, let Customer Service know you have a Provisions order waiting and they will assist you. Please do not attempt to go into Receiving without a employee.

Please pick up your order in a timely manner after receiving your notification.


Returns

Please review your cart carefully before submitting an order. Provisions items are only returnable if they arrive damaged and have not yet left the co-op premises. If your order arrives damaged, let us know before leaving and we can process a return.

Provisions items are not returnable once they have left the co-op.